Introduction

The general sales conditions described below (hereinafter General Conditions) govern the contractual relationships between any user of the website www.kadylux.com (hereinafter “User” or “You”) and the commercial entity Kadylux Electronics, S.L.

These general sales conditions are the only applicable ones and replace any other general condition, except in case of prior, express, and written cancellation. Kadylux may occasionally modify the articles of its general conditions, so it is advisable to read them each time you visit the website www.kadylux.com (hereinafter “Portal”).

These modifications are effective upon publication on the Internet and cannot apply to previously concluded contracts. Each purchase on the website is governed by the general conditions applicable on the date of the order. We consider that once you have placed an order, you have accepted our general sales conditions without reservation after having read them.

By accessing the Portal, you agree to respect the General Conditions, as well as the Conditions of Use contained therein.

Orders and Sales Conditions

We offer the following method to place an order:

– Online on our website: www.kadylux.com (24 hours a day, 365 days a year).

The sale prices indicated on the portal are shown in euros or legal currency, and include VAT.

To place an order, the User must be over 18 years of age.

From the Website www.kadylux.com, orders will be shipped to anywhere in the world.

Availability

It should be noted that orders will be shipped within the limits of available stock. In case of no available stock, the customer would be informed of the new delivery period by email, requesting the subsequent agreement of the customer.

Shipping Method

The order will be shipped to the address provided at the time of purchase within a maximum period of 48 hours for shipments to the peninsula provided that the product is in stock, and within a period between 10 and 15 working days for other destinations. Kadylux makes every effort to respect delivery times.

However, Kadylux is not responsible for the consequences due to a shipping delay or loss of the package by third parties to the transport contract, by yourself, or for reasons or causes that are unforeseeable or insurmountable force majeure.

Returns

In case of dissatisfaction with the received order, Kadylux offers a free return service only for the first exchange or return (only in peninsular Spain). The return period is 25 days. Only products in perfect condition, with their original packaging and any accessories they may have, will be accepted. The refund period in case of return will be made within 10 business days. To proceed with the return, the User must contact Kadylux at the email contact@siraled.com so that we can arrange for collection.

Each product to be returned must be unused and with all its labels, packaging, and -if applicable- original accessories. If this is not done by the User, Kadylux reserves the right to deny the return.

Withdrawal

In case the User is not satisfied with the products received in their order, the User, in accordance with the General Law for the Defense of Consumers and Users, will have a period of fourteen (14) calendar days to return it, without any penalty and without the need to indicate the reasons, although the User must bear the direct cost of returning the order to Kadylux. To formalize the return, you must contact info@kadylux.com. Once this communication is received, Kadylux will indicate the form to fill out and the method of sending the order to its warehouses, which must be unused and with all its labels, original packaging that came with it. If not, Kadylux reserves the right to deny the return.

The refund of amounts paid will be made as soon as possible and, in any case, within the fourteen (14) days following the date on which the User informed of their decision to withdraw from the order.

Warranties and After-Sales Service

All material sold on our website benefits from:

The legal warranty of conformity
The legal warranty of hidden defects
The manufacturer’s warranty, the extension and duration of which differ depending on the products
(Directive 1999/44/CE of the European Parliament and of the Council, of May 25, 1999, on certain aspects of the sale and warranties of consumer goods).

Disputes and Responsibilities

Kadylux is not responsible for the non-execution of these conditions in case of force majeure, as defined by Spanish courts and in case of customer fault or unforeseeable event by a person outside the transport contract.
Kadylux is not responsible for the consequences that may result from improper use of the products sold on the Portal.

Comments, Criticisms, Communication

All opinions written by users of www.kadylux.com are controlled by the marketing team. If the opinions received infringe the law or ethical or moral laws (abusive advertising, defamation, insults, comments out of context…), Kadylux reserves the right to reject or modify such opinions.